MERCHANDISENEWSLETTERFAQs


DWP Statement

In our heart of hearts we hoped and prayed that COVID-19 would not prevent us from having the 2020 Louisville Trifesta. In what feels like a repetitive bad dream, we now have to announce that Hometown Rising, Louder Than Life and Bourbon & Beyond festivals, held at Highland Festival Grounds at Kentucky Exposition Center in Louisville, KY, are being cancelled for 2020. We are working really hard to bring as much of our 2020 lineups back to 2021.

Even though the festivals are not until September, the advanced planning realities of producing three back-to-back-to-back events have necessitated that a decision be made sooner than later. Our decision also conforms with the advice of health officials.

As with our other cancelled events, we will be offering full refunds to our fans. All purchasers will be notified of how the refund process will work early next week.

We are truly heartbroken it has come to this. We want to thank you for your patience, support and loyalty. We hope you are staying safe as well as physically and mentally well. We are blessed to have such an amazing Festival Family, and together, as a community, we will get through this.

With Love,
Team DWP

Refund & Deferral FAQs

WHEN WILL I RECEIVE DETAILS ON WHAT TO DO WITH MY 2020 PASSES?

Emails with complete details on refunds were sent out to purchasers on Monday, April 27. If you did not receive, please send us an email at info@hometownrising.com so we can get you the information.

HOW LONG WILL IT TAKE TO RECEIVE A REFUND?

All refunds were processed on/around May 23 and should appear in all accounts no later than June 1. If you do not see your funds by June 2, please send us an email so we can make sure there were no issues with your financial institution receiving your funds at: info@hometownrising.com

WHAT IF I PURCHASED VIA LAYAWAY?

Please note that if you purchased your passes via our layaway plan, refunds will process separately and will be processed by Front Gate at the same time (matching your original payment amounts) back to the original payment method used for each scheduled payment. All refunds will be applied within 7-10 business days of the first refund, for some it happens in the same days and for others it happens over a few days (depending on your financial institution).

I LOST OR REPLACED MY CARD AND NEED TO UPDATE MY PAYMENT METHOD FOR A REFUND.

Unfortunately, it is a Front Gate protocol that all refunds go back to the original method of payment even if you were to update your payment information. Once your refund has been processed, please reach out to your financial institution (even if the account is closed). Our understanding is that the financial institutions will be credited and should be able to easily assist you. If you have further questions regarding this matter, we suggest reaching out to Front Gate Tickets by calling 888-512-7469.

I PURCHASED INSURANCE WITH MY PASSES. AM I BETTER OFF GOING THROUGH INSURANCE FOR MY REFUND? 

Front Gate has recommended to process your refund via the refund process via logging into your Front Gate account to obtain the full refund including the insurance fee that you paid. Should you decide to request a refund through the insurance company that you purchased through, they will likely keep their fee. Hope this helps in the process of your decision. 

I PURCHASED VIA SEATGEEK, STUBHUB, VIAGOGOO, VIVIDSEATS, ETC. AND CAN’T GET A REFUND.

Unfortunately, our only ticketing partner is Front Gate Tickets, and we do not have any official 3rd party ticket resellers for our festival. We are not responsible for 3rd party ticket reseller refund policies.

HELP, I’M UNABLE TO LOG IN TO MY FRONT GATE ACCOUNT.

If you are experiencing issues logging in to your Front Gate Account, please try logging in via an alternate email address or by signing in via Facebook.

I HAVE ZERO ORDERS IN MY ORDER HISTORY IN MY FRONT GATE ACCOUNT.

Once a refund is processed, it will no longer appear in your order history. If you have questions or concerns about this, please email your Order ID number to info@hometownrising.com

I WAS NOTIFIED MY REFUND WAS PROCESSED, AND ITS BEEN LONGER THAN 10 DAYS AND I HAVEN’T RECEIVED IT.

If you haven’t seen your funds returned to their account and it’s been past 10 business days since your refund was processed, please contact your bank. Depending on your bank sometimes it takes longer for them to receive the refunds.

WILL THE LINEUP BE THE SAME IN 2021?

At this time, this is not a question we can honestly answer. Our focus at this moment is to ensure all fans are taken care of from our 2020 festival cancellations and we will then be working diligently to curate an incredible experience for 2021. Stay posted. 

WILL I STILL RECEIVE MY T-SHIRT?

Unfortunately we won’t be printing Hometown Rising 2020 merch so you will be refunded if you purchased a t-shirt at checkout.

WHAT ABOUT HOTEL RESERVATIONS?

While we are unable to assist with independently reserved hotel or travel arrangements, here are some helpful tips:

  • If you booked a hotel room directly outside of the DWP provided reservation platform; please contact your hotel to address specific questions related to your reservation.
  • If you made your hotel reservation through one of our event websites, and need to cancel or modify your reservation, please e-mail those requests to support@areshotelsandtickets.com, or contact 800-559-2340, and a representative will be happy to assist you. Please be ready to provide them with your reservation #, city of reservation, and hotel property.
I WON PASSES FROM A RADIO STATION. WILL THEY BE VALID IN 2021?

Unfortunately, we are unable to honor promotional tickets for use in 2021.

WILL VENDORS BE REFUNDED?

If you were a vendor confirmed to work at the festival, please email vendors@sohoconcessions.com